Thank you for choosing The Counseling Agency! We would like to take this opportunity to explain our office policies and billing procedures.

Your insurance information is obtained on your first visit, allowing us to file a claim for you. We would like to have your portion of the bill paid at the time of your visits. If you do not have insurance, we would like payment in full at the time of service, unless previous arrangements have been made.

At The Counseling Agency, we see you as the expert on you and we see ourselves as assistants to the expert. You direct the focus of the counseling, the duration of the counseling term, and the frequency of visits. You “drive” the counseling “bus” and we get to “navigate.” Together, we can get you where you want to go. While many people benefit from counseling, there is no guarantee of a positive therapeutic outcome.

When payment in full is made at the time of service, you will receive a $10/hour discount. If you wish, The Counseling Agency can print a statement for YOU to submit to your insurance provider. If you choose to have The Counseling Agency submit the claim to your insurance provider, the same-day discount will not apply.

Our therapists’ counseling sessions are 50-55 minutes in duration and are charged at a rate of $120.00 per session unless other arrangements are made with the therapist. Unattended appointments will be assessed a $50 charge without 24 hours prior notice, at the therapist’s discretion. Insurance providers will not pay for missed appointments or late cancellations.

Insurance providers have different authorization requirements. Due to the number of clients with whom we work, our office cannot perform this service; this is your responsibility. Please call your insurance provider is you have questions. In order to submit claims to your insurance provider, it will be necessary to provide certain psychological/medical information to your insurance provider. All overdue accounts will accrue interest at the rate of 1.75% per month (21% per year) with a $5 minimum. Accounts with no payments in a 60-day period will be turned over to collections.

CONFIDENTIALITY: All information revealed in counseling is confidential with the following exceptions: 1. Intent to commit serious crime; 2. Intent to harm self or others; 3. Prior abuse or neglect of a minor, or intent to abuse or neglect a minor and/or vulnerable adult; 4. Unethical behavior by a previous counselor; 5. Responding to a subpoena or court order. If the information is legally confidential, therapists and staff at The Counseling Agency cannot be compelled to disclose the information without the client’s (or guardian’s) consent, subpoena, or court order. You may direct your therapist to share information by completing a Release of Information form. As a matter of policy, counselors employed by The Counseling Agency will not give testimony in court. By signing below, you understand and accept The Counseling Agency’s Noice of Privacy Practices and limits of confidentiality.

RECORDS: I acknowledge that my clinical and administrative records are the property of The Counseling Agency. I have the right to view and receive copies of the records upon request. I acknowledge that my files or information may be shared, without identifying information, with The Counseling Agency colleagues in case consultation. In the event of death or incapacitation of the therapist, I give permission for my records to be transferred to my new therapist.

RIGHT TO CHOOSE: You have the right to select a counselor, seek a second opinion, or stop counseling at any time.

LICENSING: The Idaho Division of Occupational and Professional Licenses has the general responsibility of regulating the practice of licensed professional therapists. The license of any individual under the licensing laws of Idaho does not imply or constitute an endorsement of that therapist nor guarantee effectiveness of treatment. The Idaho Division of Occupational Licenses, 11351 W. Chinden Blvd., Bldg. #6, Boise, ID 83714.

ETHICS: Licensed therapists are required to adhere to the professional code of ethics adopted by the American Counselors Association.

TRAUMA TREATMENT: FITT (Focused Imagery Trauma Therapy) is an effective, brief, and economically beneficial modality that has been successfully used for years and is a non-empirical method of decreasing trauma symptoms.

I Consent to The Counseling Agency's Office Policies

Yes